Warranty
Lifelong Warranty for Your Jewelry
At Genevieve Collection, we believe in providing exceptional quality and long-lasting service. Your jewelry is a timeless treasure, and we are here to help you keep it that way. If you encounter any defects in our products, we will take full responsibility to repair them. In case of lost stones, we offer replacement services for an additional fee.
How to Request a Repair or Replacement
- Contact us at info@gvconline.com with:
- Your original order confirmation number.
- A detailed description of the issue with your product.
- Our team will respond promptly to assist you with the process.
Shipping and Packaging Instructions
- Please follow the instructions provided by our staff to arrange delivery.
- Securely package and insure your item(s) for shipment, as you will be responsible for the shipment until it reaches us.
- Once repaired, we will contact you to arrange the return delivery.
Important Notes
- Customers are responsible for all shipping and delivery fees, but we will not charge taxes for the repair services.
- Watches and customized pieces (e.g., those with additional stones or metals added) are excluded from this warranty policy.
Decision on Repairs Genevieve Collection reserves the right to determine the arrangements and costs for all repairs. We aim to ensure that every repair meets the highest quality standards.
For any questions or assistance, reach out to our team—we are here to support you at every step of the process. Thank you for trusting Genevieve Collection.