Shipping Policy

At Genevieve Collection, we’re dedicated to providing fast, reliable, and secure delivery to customers worldwide. Below is all the information you need about our shipping process, international shipments, and important details to ensure a smooth experience.

1. Order Processing

  • Orders are handcrafting within 2 to 7 business days after they are placed. Processing times for personalized or customized items (e.g., rings or family jewelry) may take 7–14 business days due to additional craftsmanship requirements.
  • Orders placed before the daily cutoff time on business days (Monday through Friday) will begin processing the same day. Orders placed on weekends, holidays, or after the cutoff will begin processing the next business day.

Note: If your shipping and billing addresses differ, additional verification may delay processing.

2. Shipping Options and Delivery Times

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery times vary by destination. Please refer to the table below for international delivery estimates.
  • Expedited or Special Shipping: Available upon request for an additional fee.
    Contact us at info@gvconline.com or via whatsapp at +852 9192 5277 for details.

For orders totaling $1,000 USD or more, a signature is required upon delivery. For orders under $1,000 USD, the carrier may still require a signature depending on their policies.

3. International Shipping

We ship worldwide to a wide range of destinations, including the United States, Canada, Australia, the European Union, Japan, the United Kingdom, and more.

Estimated Delivery Times by Region:

Region/Country Estimated Delivery Time
United States 2–7 days
European Union (EU), United Kingdom 3–9 days
Australia, Canada, Japan 2–7 days
Hong Kong, Singapore, China, Taiwan 2–7 days
Other International Countries 7–20 days (depending on location & customs)

📌 Important International Shipping Information:

  • Customs, Duties, and Taxes: International shipments may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient. The carrier or customs office may contact you for payment before delivery.
  • Delivery Estimates: Times listed above include transit and customs clearance, but delays due to customs processing may occur.

🚀 Need faster shipping? Contact us for expedited shipping options at info@gvconline.com.

4. Shipping Insurance

To protect your order during transit, all packages are insured up to $1,000 USD. For high-value orders requiring additional insurance, please contact us at info@gvconline.com.

5. Tracking Your Order

Once your order ships, you’ll receive an email notification with a tracking number. Use this to monitor your shipment until it reaches your door.
Tip: Add info@gvconline.com to your email contacts to ensure tracking notifications don’t end up in your spam folder.

6. Customs and Importer of Record

  • The recipient is the importer of record and must comply with all laws and regulations of the destination country.
  • For assistance estimating duties or taxes, contact us at info@gvconline.com.

7. Address Errors and Lost Packages

  • If an incorrect or incomplete shipping address is provided, re-shipping fees may apply. Double-check your information before placing your order.
  • For lost or damaged packages, contact us immediately. We’ll assist in filing a claim with the carrier.

8. Need Assistance?

If you have any questions about shipping or special delivery requests, please contact us: