Shipping Policy
At Genevieve Collection, we’re dedicated to providing fast, reliable, and secure delivery to customers worldwide. Below is all the information you need about our shipping process, international shipments, and important details to ensure a smooth experience.
1. Order Processing
- Orders are handcrafting within 7 to 15 business days after they are placed.
- Orders placed before the daily cutoff time on business days (Monday through Friday) will begin processing the same day. Orders placed on weekends, holidays, or after the cutoff will begin processing the next business day.
Note: If your shipping and billing addresses differ, additional verification may delay processing.
2. Shipping Options and Delivery Times
We offer the following shipping methods:
- Standard Shipping: Estimated delivery times vary by destination. Please refer to the table below for international delivery estimates.
-
Expedited or Special Shipping: Available upon request for an additional fee.
Contact us at info@gvconline.com or via whatsapp at +852 9192 5277 for details.
For orders totaling $1,000 USD or more, a signature is required upon delivery. For orders under $1,000 USD, the carrier may still require a signature depending on their policies.
3. International Shipping
We ship worldwide to a wide range of destinations, including the United States, Canada, Australia, the European Union, Japan, the United Kingdom, and more.
Estimated Delivery Times by Region:
| Region/Country | Estimated Delivery Time |
|---|---|
| United States | 7–15 days |
| European Union (EU), United Kingdom | 7–15 days |
| Australia, Canada, Japan | 7–15 days |
| Hong Kong, Singapore, China, Taiwan | 7–9 days |
| Other International Countries | 7–20 days (depending on location & customs) |
📌 Important International Shipping Information:
- Customs, Duties, and Taxes: International shipments may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient. The carrier or customs office may contact you for payment before delivery.
- Delivery Estimates: Times listed above include transit and customs clearance, but delays due to customs processing may occur.
🚀 Need faster shipping? Contact us for expedited shipping options at info@gvconline.com.
4. Shipping Insurance
To protect your order during transit, all packages are insured up to $1,000 USD. For high-value orders requiring additional insurance, please contact us at info@gvconline.com.
5. Tracking Your Order
Once your order ships, you’ll receive an email notification with a tracking number. Use this to monitor your shipment until it reaches your door.
Tip: Add info@gvconline.com to your email contacts to ensure tracking notifications don’t end up in your spam folder.
6. Customs and Importer of Record
- The recipient is the importer of record and must comply with all laws and regulations of the destination country.
- For assistance estimating duties or taxes, contact us at info@gvconline.com.
7. Address Errors and Lost Packages
- If an incorrect or incomplete shipping address is provided, re-shipping fees may apply. Double-check your information before placing your order.
- For lost or damaged packages, contact us immediately. We’ll assist in filing a claim with the carrier.
8. Need Assistance?
If you have any questions about shipping or special delivery requests, please contact us:
- Email: info@gvconline.com
- WhatsApp: +852-9192 5277
Need help?
Frequently Asked Questions
Shipping
Orders are processed and produced within 7 days, and shipping may takes up to 8 days (depending where you are in the world). For personalized or customized items, processing may take 14–30 business days due to additional craftsmanship requirements.
Delivery times depend on your location. Below are the estimated delivery times for the countries we ship to:
(Time includes production time):
- Australia: 10–14 days
- Canada: 10–17 days
- China: 8–9 days
- European Union (EU): 7–15 days
- Hong Kong: 7–14 days
- Japan: 10–14 days
- Macau: 7–14 days
- Mexico: 13–17 days
- New Zealand: 10–14 days
- Singapore: 10–11 days
- Taiwan: 7–14 days
- United Arab Emirates: 10–14 days
- United Kingdom: 11–17 days
- United States: 7–15 days
- US Virgin Islands: 10–15 days
Delivery times may vary due to factors beyond our control, such as customs processing.
Yes, we ship worldwide to many destinations, including Australia, Canada, Japan, the European Union, the United States, and more. If you’re unsure whether we ship to your country, contact us at info@gvconline.com.
Yes, we offer free standard shipping on all orders.
Yes, international shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. These charges vary by country and must be paid prior to delivery. Below is a summary of estimated customs duties and tax rates for some destinations:
- Australia: Duties range from 0–5%, with a 10% GST.
- Canada: No duties, but tax rates vary by province (5–15%).
- China: Duties are approximately 17%, with no additional taxes.
- European Union (EU): Duty rates vary by country, and VAT typically ranges from 20–25%.
- Hong Kong: No duties or taxes apply.
- Japan: Duties range from 0–5.5%, with an 8% tax.
- Macau: No duties or taxes apply.
- Mexico: Duties range from 0–15%, and taxes range from 16–36%.
- New Zealand: Duties range from 0–5%, with a 15% tax.
- Singapore: No duties, with a 7% GST.
- Taiwan: No duties, with a 5% tax.
- United Arab Emirates: Duties range from 0–5%, with no taxes.
- United Kingdom: Duty rates vary, and VAT is 20%.
- United States: No duties or taxes for orders valued under $800 USD. For orders above $800 USD, duties and taxes vary by state and item type.
- US Virgin Islands: No duties or taxes apply.
Note: These rates are for informational purposes only. The final amount will depend on the destination country’s regulations, and actual rates may vary. For more information or assistance, feel free to contact us at info@gvconline.com.
Yes, all packages are insured up to $1,000 USD to protect against loss or damage during transit. If your order exceeds $1,000 USD and you need additional insurance, please contact us before your order ships.
Yes, once your order ships, we’ll send you an email with a tracking number. Use this to monitor your shipment until it arrives.
Tip: Add info@gvconline.com to your email contacts to ensure you receive updates.
No, for security reasons, we only ship to valid street addresses. Ensure your address is accurate during checkout to avoid delays.
If the provided shipping address is incorrect or incomplete, re-shipping fees may apply. Contact us immediately at info@gvconline.com or +852-2330-1663 if you need to update your address.
Contact us immediately if your package is lost or damaged during transit. We’ll assist you in filing a claim with the carrier and ensure you’re taken care of.
Yes, for orders over $1,000 USD, a signature is required upon delivery. For orders under $1,000 USD, the carrier may still require a signature depending on their policies.
We accept a variety of currencies, including USD, AUD, CAD, JPY, HKD, SGD, and more. For a full list of supported currencies, contact info@gvconline.com.
Yes, expedited shipping and Saturday delivery options may be available for an additional fee. Contact us at info@gvconline.com to arrange this service.
No, the customs and tax rates listed in our policy are for informational purposes only. Actual rates may vary depending on the destination country and its regulations.