Shipping Policy

PROCESSING YOUR ORDER

*ONCE WE GET YOUR ORDER, WE TAKE CARE OF IT RIGHT AWAY SO YOU CAN GET YOUR JEWELRY ASAP! ALL GENEVIEVE COLLECTION ORDERS ARE PROCESSED WITHIN 10 TO 15 BUSINESS DAYS, AND THEN SHIPPED TO YOU IMMEDIATELY, ACCORDING TO YOUR PREFERRED METHOD OF SHIPPING.

NOTE: IF THE SHIPPING/BILLING ADDRESSES ARE DIFFERENT, YOUR ORDER MAY BE DELAYED PENDING ORDER AND/OR CREDIT APPROVAL.

*IF YOU PLACE YOUR ORDER BEFORE THE CUTOFF TIME ON A REGULAR BUSINESS DAY (MONDAY THROUGH FRIDAY), YOUR ORDER WILL BEGIN PROCESSING THAT DAY. AND IF YOU PLACE AN ORDER ON A HOLIDAY, SATURDAY OR SUNDAY, OR AFTER THE CUTOFF ON A REGULAR BUSINESS DAY, YOUR ORDER WILL BEGIN PROCESSING THE FOLLOWING BUSINESS DAY.

SHIPPING YOUR ORDER

BEFORE WE SHIP YOUR ORDER, WE JUST NEED TO GET YOUR CREDIT APPROVED. OUR CUSTOMER SERVICE DEPARTMENT MAY CONTACT YOU FOR ADDITIONAL INFORMATION, BUT ONLY IF NEEDED.

OF COURSE RINGS AND CUSTOMIZED ORDERS (E.G. FAMILY JEWELRY, DESIGNER OR SPECIALTY ITEMS) MAY REQUIRE ADDITIONAL PROCESSING TIME DUE TO RING SIZING AND OTHER PERSONALIZATION REQUIREMENTS. WE JUST WANT TO MAKE SURE WE GET YOUR ORDER PERFECT.

FOR YOUR SECURITY, HIGH VALUE ORDERS MAY REQUIRE A SIGNATURE UPON DELIVERY. IF YOU CAN'T BE AVAILABLE TO SIGN FOR YOUR PACKAGE, PLEASE BE SURE THAT AN ADULT WHO IS AUTHORIZED TO SIGN FOR YOUR PACKAGE WILL BE AVAILABLE AT THE DESIGNATED SHIPPING ADDRESS.

• FOR ORDERS TOTALLING 1000 USD OR MORE, A SIGNATURE IS REQUIRED, REGARDLESS OF ANY WAIVERS YOU MAY HAVE WITH OUR CARRIER.
• FOR ORDERS UNDER 1,000 USD, OUR CARRIER MAY REQUIRE A SIGNATURE.
• IF YOU ARE UNABLE TO BE AVAILABLE FOR SIGNATURE ON A WEEKDAY, WE CAN ARRANGE A SATURDAY DELIVERY FOR AN ADDITIONAL FEE. CALL 852-2330-1663 AND A DIAMOND AND JEWELLERY CONSULTANT WILL ARRANGE THIS FOR YOU.
  
  

FOR SECURITY REASONS, WE SHIP TO STREET ADDRESSES ONLY, NOT TO PO BOXES OR SIMILAR ADDRESSES. YOU'LL RECEIVE AN EMAIL NOTIFICATION THE DAY YOUR ORDER HAS BEEN SHIPPED WITH A CONFIRMATION OF SHIPMENT AND A TRACKING NUMBER.IN THE EVENT THAT YOUR ORDER CAN'T BE SHIPPED, WE'LL CONTACT YOU WITHIN 2 BUSINESS DAYS TO LET YOU KNOW WHY YOUR SHIPMENT HAS BEEN HELD UP.

SHIPPING YOUR ORDER TO APO & FPO DESTINATIONS
YOUR ORDER WILL BE SHIPPED VIA HONG KONG POST OFFICE MAIL OR OTHER MAJOR COURIER COMPANIES (EMS,FedEx, DHL, UPS, etc…) AND ONCE THE ITEM IS PICKED UP BY COURIER, IT IS GUARANTEED TO ARRIVE TO APO & FPO PROCESSING CENTRE WITHIN 3 TO 5 BUSINESS DAYS. FROM THE POINT YOUR PACKAGE REACHES THE PROCESSING CENTRE.

 

EXCEPTIONS

FAMILY AND PERSONALIZED JEWELRY ORDERS WILL BE SHIPPED OUT 14 - 30 BUSINESS DAYS AFTER ORDER HAS BEEN SUBMITTED DUE TO THE CUSTOMIZATION WORK INVOLVED. AGAIN, WE WANT TO GET YOUR ORDER PERFECT.

FOR MORE INFORMATION ABOUT INTERNATIONAL SHIPMENTS, INCLUDING IMPORTANT INFORMATION ABOUT IMPORT DUTIES AND TAXES, PLEASE VIEW OUR INTERNATIONAL SHIPPING

 

TRACKING YOUR ORDER

OF COURSE, YOU'LL WANT TO KNOW WHEN YOUR JEWELRY IS GOING TO ARRIVE ON YOUR DOORSTEP SO YOU CAN PLAN YOUR WEEKEND OUTFIT ACCORDINGLY. THAT'S WHY WE SEND OUT AN EMAIL NOTIFICATION THE DAY YOUR ORDER IS SHIPPED WITH A CONFIRMATION OF SHIPMENT AND A TRACKING NUMBER. THIS GIVES YOU THE ABILITY TO TRACK YOUR ORDER AT ALL TIMES UNTIL IT REACHES YOU OR YOUR RECIPIENT'S DOORSTEP. PLEASE BE ADVISED THAT DEPENDING ON YOUR INBOX'S SECURITY SETTINGS, OUR CONFIRMATION E-MAIL MAY BE RECEIVED AS SPAM. CHECK YOUR 'SPAM' OR 'JUNK' MAIL INBOX PERIODICALLY. ALSO, BE SURE TO ADD INFO@GVCONILNE.COM TO YOUR EMAIL ADDRESS BOOK TO ENSURE THAT OUR EMAILS MAKE IT INTO YOUR INBOX.