Shipping Policy

At Genevieve Collection, we’re dedicated to providing fast, reliable, and secure delivery to customers worldwide. Below is all the information you need about our shipping process, international shipments, and important details to ensure a smooth experience.

1. Order Processing

  • Orders are processed within 10 to 15 business days after they are placed. Processing times for personalized or customized items (e.g., rings or family jewelry) may take 14–30 business days due to additional craftsmanship requirements.
  • Orders placed before the daily cutoff time on business days (Monday through Friday) will begin processing the same day. Orders placed on weekends, holidays, or after the cutoff will begin processing the next business day.

Note: If your shipping and billing addresses differ, additional verification may delay processing.

2. Shipping Options and Delivery Times

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery times vary by destination. Please refer to the table below for international delivery estimates.
  • Expedited or Special Shipping: Available upon request for an additional fee. Contact us at info@gvconline.com or +852-2330-1663 for details.

For orders totaling $1,000 USD or more, a signature is required upon delivery. For orders under $1,000 USD, the carrier may still require a signature depending on their policies.

3. International Shipping

We ship worldwide to a wide range of destinations, including Australia, Canada, the European Union, Japan, the United Kingdom, and more.
Important Information for International Orders:

  • Customs, Duties, and Taxes: International shipments may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient. The carrier or customs office will contact you to arrange payment prior to delivery.
  • Delivery Estimates: Delivery times include transit and customs clearance. Refer to the table below for estimated times and additional customs details.
Country Estimated Delivery Time Estimated Duty Rate Estimated Tax Rate (e.g., VAT/GST) Customs Information
Australia 10–14 days 0–5% 10% Customs.gov.au
Canada 10–17 days 0% 5–15% (varies by province) CBSA.gc.ca
China 8–9 days 17% 0% Customs.gov.cn
European Union (EU) 10–15 days Varies by country 20–25% Europa.eu
Hong Kong 7–14 days 0% 0% Customs.gov.hk
Japan 10–14 days 0–5.5% 8% Customs.go.jp
Macau 7–14 days 0% 0% Customs.gov.mo
Mexico 13–17 days 0–15% 16–36% Aduanas.sat.gob.mx
New Zealand 10–14 days 0–5% 15% Customs.govt.nz
Singapore 10–11 days 0% 7% Customs.gov.sg
Taiwan 10–14 days 0% 5% Eweb.customs.gov.tw
United Arab Emirates 10–14 days 0–5% 0% SharjahCustoms.gov.ae
United Kingdom 11–17 days Varies 20% Gov.uk
United States 10–17 days 0% for orders ≤ $800 USD Varies by state (above $800 USD) CBP.gov
US Virgin Islands 10–15 days 0% 0% CBP.gov

Note: These rates are provided for informational purposes only. Actual duties, taxes, and delivery times may vary depending on the destination country and customs processes.

4. Shipping Insurance

To protect your order during transit, all packages are insured up to $1,000 USD. For high-value orders requiring additional insurance, please contact us at info@gvconline.com.

5. Tracking Your Order

Once your order ships, you’ll receive an email notification with a tracking number. Use this to monitor your shipment until it reaches your door.
Tip: Add info@gvconline.com to your email contacts to ensure tracking notifications don’t end up in your spam folder.

6. Customs and Importer of Record

  • The recipient is the importer of record and must comply with all laws and regulations of the destination country.
  • For assistance estimating duties or taxes, contact us at info@gvconline.com.

7. Address Errors and Lost Packages

  • If an incorrect or incomplete shipping address is provided, re-shipping fees may apply. Double-check your information before placing your order.
  • For lost or damaged packages, contact us immediately. We’ll assist in filing a claim with the carrier.

8. Need Assistance?

If you have any questions about shipping or special delivery requests, please contact us: