Delivery and shipping
We are proud to offer free worldwide shipping on all orders. Each piece of jewelry is handcrafted to order, ensuring the highest quality and attention to detail.
- Handcrafting Time: 7–15 business days.
-
Estimated Delivery Times:
- North America (United States, Canada): 7–15 days
- Europe (EU, UK, Switzerland): 7–15 days
- Asia-Pacific (Japan, South Korea, Australia, Hong Kong, Singapore, China, Taiwan): 7–9 days
-
Middle East (UAE, Saudi Arabia): 7–10 days
-
Rest of the World: 7–20 days (depending on location & customs).
Delivery times may vary due to factors beyond our control, such as customs processing.
Customs, Duties, and Taxes
International orders may be subject to customs fees, duties, and taxes, which are the recipient's responsibility. For more details, view our Shipping Policy.
Order Tracking
You’ll receive an email with a tracking number as soon as your order ships, so you can monitor its journey to your doorstep.
Need Help?
If you have any questions, contact us at info@gvconline.com or via whatsapp at +852 9192 5277
Need help?
Frequently Asked Questions
Shipping
Orders are processed and produced within 7 days, and shipping may takes up to 8 days (depending where you are in the world). For personalized or customized items, processing may take 14–30 business days due to additional craftsmanship requirements.
Delivery times depend on your location. Below are the estimated delivery times for the countries we ship to:
(Time includes production time):
- Australia: 10–14 days
- Canada: 10–17 days
- China: 8–9 days
- European Union (EU): 7–15 days
- Hong Kong: 7–14 days
- Japan: 10–14 days
- Macau: 7–14 days
- Mexico: 13–17 days
- New Zealand: 10–14 days
- Singapore: 10–11 days
- Taiwan: 7–14 days
- United Arab Emirates: 10–14 days
- United Kingdom: 11–17 days
- United States: 7–15 days
- US Virgin Islands: 10–15 days
Delivery times may vary due to factors beyond our control, such as customs processing.
Yes, we ship worldwide to many destinations, including Australia, Canada, Japan, the European Union, the United States, and more. If you’re unsure whether we ship to your country, contact us at info@gvconline.com.
Yes, we offer free standard shipping on all orders.
Yes, international shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. These charges vary by country and must be paid prior to delivery. Below is a summary of estimated customs duties and tax rates for some destinations:
- Australia: Duties range from 0–5%, with a 10% GST.
- Canada: No duties, but tax rates vary by province (5–15%).
- China: Duties are approximately 17%, with no additional taxes.
- European Union (EU): Duty rates vary by country, and VAT typically ranges from 20–25%.
- Hong Kong: No duties or taxes apply.
- Japan: Duties range from 0–5.5%, with an 8% tax.
- Macau: No duties or taxes apply.
- Mexico: Duties range from 0–15%, and taxes range from 16–36%.
- New Zealand: Duties range from 0–5%, with a 15% tax.
- Singapore: No duties, with a 7% GST.
- Taiwan: No duties, with a 5% tax.
- United Arab Emirates: Duties range from 0–5%, with no taxes.
- United Kingdom: Duty rates vary, and VAT is 20%.
- United States: No duties or taxes for orders valued under $800 USD. For orders above $800 USD, duties and taxes vary by state and item type.
- US Virgin Islands: No duties or taxes apply.
Note: These rates are for informational purposes only. The final amount will depend on the destination country’s regulations, and actual rates may vary. For more information or assistance, feel free to contact us at info@gvconline.com.
Yes, all packages are insured up to $1,000 USD to protect against loss or damage during transit. If your order exceeds $1,000 USD and you need additional insurance, please contact us before your order ships.
Yes, once your order ships, we’ll send you an email with a tracking number. Use this to monitor your shipment until it arrives.
Tip: Add info@gvconline.com to your email contacts to ensure you receive updates.
No, for security reasons, we only ship to valid street addresses. Ensure your address is accurate during checkout to avoid delays.
If the provided shipping address is incorrect or incomplete, re-shipping fees may apply. Contact us immediately at info@gvconline.com or +852-2330-1663 if you need to update your address.
Contact us immediately if your package is lost or damaged during transit. We’ll assist you in filing a claim with the carrier and ensure you’re taken care of.
Yes, for orders over $1,000 USD, a signature is required upon delivery. For orders under $1,000 USD, the carrier may still require a signature depending on their policies.
We accept a variety of currencies, including USD, AUD, CAD, JPY, HKD, SGD, and more. For a full list of supported currencies, contact info@gvconline.com.
Yes, expedited shipping and Saturday delivery options may be available for an additional fee. Contact us at info@gvconline.com to arrange this service.
No, the customs and tax rates listed in our policy are for informational purposes only. Actual rates may vary depending on the destination country and its regulations.