Shipping
Shipping
International Shipping
WE'RE PROUD TO OFFER FAST, RELIABLE, AND FREE SHIPPING ON EVERY ORDER. (UPON PURCHASE OVER 100USD)
THESE POLICIES APPLY TO GVCONLINE.COM WEB SITE ORDERS TO BE SHIPPED TO AUSTRALIA, GUAM, HONG KONG, JAPAN, MACAU, MEXICO, NEW ZEALAND, NORTHERN MARIANA ISLANDS, PUERTO RICO, SINGAPORE, TAIWAN, US VIRGIN ISLANDS, THE U.S AND ALL OTHER COUNTRIES OUTSIDE THE U.S.
INTERNATIONAL SHIPMENTS
IMPORTER OF RECORD
RESTRICTIONS
SHIPPING
SHIPPING INSURANCE
ORDER PAYMENT
CUSTOMS, DUTIES AND TAXES
LIMITATIONS
PRIVACY
RETURNS
INTERNATIONAL DELIVERIES
FOR ADDITIONAL INFORMATION, PLEASE VIEW OUR TERMS AND CONDITIONS. IF YOU HAVE ANY QUESTIONS, PLEASE DO NOT HESITATE TO CONTACT ONE OF OUR DIAMOND AND JEWELLERY CONSULTANTS IN PERSON AT INFO@GVCONLINE.COM OR +852-2330-1663.
INTERNATIONAL SHIPMENTS
WE ARE PROUD TO SHIP TO CUSTOMERS IN MANY COUNTRIES AROUND THE GLOBE. PLEASE FEEL FREE TO CONTACT US AT INFO@GVCONLINE.COM FOR COUNTRIES AND CURRENCIES THAT WE SUPPORT.
IMPORTER OF RECORDS
WHEN ORDERING FROM GENEVIEVE COLLECTION, THE RECIPIENT IS THE IMPORTER OF RECORD AND MUST COMPLY WITH ALL LAWS AND REGULATIONS OF THE DESTINATION COUNTRY. TITLE AND RISK OF LOSS FOR ITEMS ORDERED WILL TRANSFER TO THE RECIPIENT UPON DELIVERY.
PRIOR TO DELIVERY TO THE RECIPIENT, THE SHIPMENT MAY BE SUBJECT TO THE CUSTOMS FEES, IMPORT DUTIES, TAXES, AND OTHER CHARGES OF THE DESTINATION COUNTRY. THESE CHARGES ARE ALWAYS THE RECIPIENT'S RESPONSIBILITY. FOR FURTHER DETAILS, READ ABOUT CUSTOMS, DUTIES AND TAXES.
RESTRICTIONS
ITEMS ELIGIBLE TO BE SHIPPED UNDER OUR INTERNATIONAL SHIPPING POLICY ARE BASED ON THE DESTINATION COUNTRY.
SHIPPING
ALL INTERNATIONAL ORDERS WILL BE SHIPPED, WITH NO ADDITIONAL CHARGE, VIA FedEx International Priority®. ESTIMATES OF THE INTERNATIONAL SHIPPING DELIVERY TIMES CAN BE PROVIDED BY ONE OF OUR DIAMOND AND JEWELLERY CONSULTANTS AT INFO@GVCONLINE.COM OR +852-2330-1663.
ASSET PROTECTION
ASSET PROTECTION WILL BE PROVIDED BY FedEx International Priority® FOR ALL ORDERS SHIPPED INTERNATIONLLY. THE MAXIMUM DECLARED VALUE IS LIMITED TO $1,000 USD PROTECTED BY FedEx International Priority®. THIS PROTECTS YOUR ORDER FROM THE TIME IT LEAVES GVOCONLINE TO WHEN IT ARRIVES AT YOUR DOOR. FOR QUESTIONS ABOUT ANY ASSET PROTECTION ISSUE, PLEASE CONTACT INFO@GVCONLINE.COM.
ORDER PAYMENT
GVOCONLINE ACCEPTS PAYMENT IN ANY OF THE FOLLOWING CURRENCIES: AUSTRALIAN DOLLAR, CANADIAN DOLLAR, CHINESE YUAN RENMINBI, HONG KONG DOLLAR, JAPANESE YEN, MACAU PATACA, MEXICAN PESO, NEW TAIWAN DOLLAR, NEW ZEALAND DOLLAR, SINGAPORE DOLLAR, UNITED ARAB EMIRATES DIRHAM, OR UNITED STATES DOLLAR.
ORDERS SHIPPING TO AUSTRALIA, CHINA, GUAM, HONG KONG, JAPAN, MACAU, MEXICO, NEW ZEALAND, NORTHERN MARIANA ISLANDS, PUERTO RICO, SINGAPORE, TAIWAN, UNITED ARAB EMIRATES, OR THE US VIRGIN ISLANDS MUST MEET A MINIMUM RETAIL ORDER VALUE. PLEASE SEE THE TABLE BELOW FOR THE ORDER MINIMUM PER CURRENCY.
WE RESERVE THE RIGHT TO TRANSFER ANY AND ALL INFORMATION THAT WE COLLECT FROM USERS OF THE SITE TO A THIRD PARTY IN THE EVENT OF ANY MERGER, SALE, JOINT VENTURE, ASSIGNMENT, TRANSFER OR OTHER DISPOSITION OF ALL OR ANY PORTION OF THE ASSETS OR STOCK (INCLUDING WITHOUT LIMITATION IN CONNECTION WITH ANY BANKRUPTCY OR SIMILAR PROCEEDINGS) RELATING TO GVCOJ.COM.
FINALLY, NOTWITHSTANDING ANY OTHER PROVISION OF THIS PRIVACY POLICY TO THE CONTRARY, WE RESERVE THE RIGHT TO DISCLOSE YOUR PERSONAL INFORMATION IF WE BELIEVE THAT WE ARE REQUIRED TO DO SO (I) BY LAW; (II) TO COMPLY WITH LEGAL PROCESS OR GOVERNMENTAL REQUESTS; (III) TO ENFORCE OUR TERMS OF SERVICE; (IV) TO PROTECT OUR OPERATIONS OR THOSE OF ANY AFFILIATED ENTITIES; (V) TO PROTECT THE RIGHTS, PRIVACY, SAFETY OR PROPERTY OF GVCOJ.COM, ANY AFFILIATED ENTITIES, YOU OR OTHERS; AND (VI) TO PERMIT US TO PURSUE AVAILABLE REMEDIES OR LIMIT THE DAMAGES THAT WE MAY SUSTAIN.
CUSTOMS, DUTIES AND TAXES
THE CUSTOMS OFFICE OF THE DESTINATION COUNTRY MAY IMPOSE CUSTOMS FEES, IMPORT DUTIES, TAXES, AND OTHER CHARGES TO YOUR INTERNATIONAL ORDER WHERE APPLICABLE. THESE ADDITIONAL CHARGES REQUIRED FOR CUSTOMS CLEARANCE ARE THE RESPONSIBILITY OF THE RECIPIENT. WHEN YOUR ORDER ARRIVES AT CUSTOMS.EITHER OUR SHIPPER, FEDEX, OR THE CUSTOMS OFFICE WILL CONTACT YOU DIRECTLY TO ARRANGE FOR THE PAYMENT OF ANY CHARGES THAT MAY BE DUE. IN SOME CIRCUMSTANCES FEDEX IS REQUIRED TO PAY CERTAIN DUTIES AND TAXES, IN ADVANCE, ON A CUSTOMER'S BEHALF. FOR INSTANCE, FEDEX MAY PAY AN ADVANCE FEE WHEN COUNTRIES REQUIRE THAT DUTIES AND TAXES BE PAID PRIOR TO CUSTOMS RELEASE OR PRIOR TO CERTAIN ITEMS CLEARING CUSTOMS. IN THESE INSTANCES, FEDEX WILL ASSESS AN ADVANCEMENT FEE SURCHARGE THAT WILL BE BILLED TO THE PARTY DESIGNATED TO PAY DUTIES AND TAXES.
FOR THE FOLLOWING COUNTRIES ALL CUSTOMS FEES, DUTIES, AND TAXES WILL BE COLLECTED BY THE CARRIER OR CUSTOMS OFFICE PRIOR TO DELIVERY, IF YOU HAVE ANY QUESTION ABOUT THE COUNTRIES WE SUPPORT, PLEASE DO NOT HESITATE TO CONTACT INFO@GVCONLINE.COM FOR FURTHER ASSISTANCE:
- AUSTRALIA
- CANADA
- CHINA
- UNITED ARAB EMIRATES
- THE EUROPEAN UNION
- GUAM
- HONG KONG
- JAPAN
- MACAU
- MEXICO
- NEW ZEALAND
- NORTHERN MARIANA ISLANDS
- NORWAY
- PUERTO RICO
- SINGAPORE
- SWITZERLAND
- TAIWAN
- S. VIRGIN ISLANDS
- UNITED STATES AMERICA
THE TABLE BELOW SHOWS ESTIMATED DUTY AND TAX RATES. PLEASE BE ADVISED THAT GENEVIEVE COLLECTION HAS NO CONTROL OVER THESE CHARGES. THE ACTUAL AMOUNT CHARGED BY CUSTOMS MAY DIFFER FROM THE RATES BELOW. COUNTRY OF ORIGIN INFORMATION FOR YOUR ORDER CAN BE PROVIDED BY OUR DIAMOND AND JEWELLERY CONSULTANTS TO ASSIST IN ESTIMATING IMPORT DUTIES.
AUSTRALIA
|
ESTIMATED DUTY RATE
LOOSE DIAMONDS: 0% U.S. ORIGIN GOODS: 0% ORDERS UNDER AU$ 1,000: 0% OTHER ORDERS: 5% |
ESTIMATED TAX RATE |
TOTAL DUTY & TAX RATE ESTIMATE: 0% TO 15.5%
NOTE: ORDERS AU$ 1,000-AU$ 10,000 MAY BE SUBJECT TO AN IMPORT DECLARATION FEE OFF AU$ 50.00.
ALL ORDERS AU$ 10,000 AND HIGHER MAY BE SUBJECT TO AN IMPORT DECLARATION FEE OF AU$152.00.
PACKAGES MAY BE SUBJECT TO AN AUSTRALIAN QUARANTINE AND INSPECTION SERVICE FEE (AQIS) OF AU$ 33.00.
SITE: WWW.CUSTOMS.GOV.AU
PHONE: FROM AUSTRALIA: 1300-363-263 FROM OUTSIDE AUSTRALIA: +61-2-6275-6666
CHINA
|
TOTAL DUTY & TAX RATE ESTIMATE: 17%
|
SITE: WWW.CUSTOMS.GOV.CN
GUAM
|
ESTIMATED DUTY RATE |
ESTIMATED TAX RATE |
HONG KONG
|
ESTIMATED DUTY RATE |
ESTIMATED TAX RATE |
TOTAL DUTY & TAX RATE ESTIMATE: 0%
NOTE: FOR ALL ORDERS OVER HKD 1,000, THE HONG KONG CENSUS & STATISTICS DEPARTMENT REQUIRES THE FILING OF A NOTICE ON LODGEMENT OF IMPORT/EXPORT DECLARATION FORM WITHIN 14 DAYS RECEIPT AND DECLARATION CHARGES OF HK$0.50 FOR THE FIRST HK$46,000 OF ORDER VALUE PLUS $0.25 FOR EACH ADDITIONAL $1,000 OR PART THEREOF.
SITE: WWW.CUSTOMS.GOV.HK
PHONE: +852-2815-7711
JAPAN
|
ESTIMATED DUTY RATE
LOOSE DIAMONDS: 0% OTHER ITEMS: 0% TO 5.5% DEPENDING ON COUNTRY OF MANUFACTURE |
ESTIMATED TAX RATE |
TOTAL DUTY & TAX RATE ESTIMATE: 8% TO 13.5%
NOTE: CUSTOMERS MAY BE REQUIRED TO PAY A 500 JPY FEDEX ADVANCEMENT FEE AFTER THEY HAVE RECEIVED THEIR PACKAGE.
SITE: WWW.CUSTOMS.GO.JP
PHONE: FROM JAPAN: 03-3529-0700 FROM OUTSIDE JAPAN: +81-3-3529-0700
MACAU
|
ESTIMATED DUTY RATE |
ESTIMATED TAX RATE |
TOTAL DUTY & TAX RATE ESTIMATE: 16% TO 36%
NOTE: CUSTOMERS ARE REQUIRED TO PROVIDE AN RFC NUMBER (TAXPAYER ID) AND IMPORTER NUMBER TO RECEIVE DELIVERY. FEES MAY INCLUDE: A CUSTOMS PROCESSING/MERCHANDISING FEE (DTA) EQUIVALENT TO THE GREATER OF 0.008% OF DECLARED VALUE OR MX$223; MX$161 PRE-VALIDATION FEE, AND US$30 FORMAL ENTRY FEE. FOR ORDERS OVER MX$31,409 SHIPPING TO A RESIDENCE AND OVER $1,000 SHIPPING TO A BUSINESS CUSTOMERS WILL NEED TO ARRANGE FOR A PRIVATE BROKER TO CLEAR CUSTOMS.
SITE: WWW.ADUANAS.SAT.GOB.MX
NEW ZEALAND
|
ESTIMATED DUTY RATE OTHER ITEMS: 0% TO 5% DEPENDING ON COUNTRY OF MANUFACTURE |
ESTIMATED TAX RATE FOR ORDERS OVER NX$ 1,000 THERE IS A NZ$ 24.75 IMPORT FEE AND NZ$ 12.50 BIOSECURITY SYSTEMS ENTRY LEVY FEE. |
TOTAL DUTY & TAX RATE ESTIMATE: 15% TO 20%
NOTE: A FREE IMPORTER NUMBER IS ALSO REQUIRED TO RECEIVE DELIVERY. IMPORTER NUMBERS ARE ASSIGNED 1-3 DAYS AFTER RETURNING THIS FORM TO CUSTOMS.
SITE: WWW.CUSTOMS.GOVT.NZ
PHONE: FREE PHONE FROM NZ: 0800-428-786 FROM OUTSIDE NZ: +64-9-300-5399
NORTHERN MARIANA ISLANDS
|
ESTIMATED DUTY RATE |
ESTIMATED TAX RATE |
TOTAL DUTY & TAX RATE ESTEMATE: 5.75%
SITE: WWW.CNMIDOF.NET/CUSTOMS
PHONE: +670-664-1607
PUERTO RICO
|
ESTIMATED DUTY RATE |
ESTIMATED TAX RATE |
TOTAL DUTY & TAX RATE ESTEMATE: 0%
SITE: WWW.CBP.GOV
PHONE: FROM U.S. 1-877-CBP-5511 FROM OUTSITE THE U.S. (703) 526-4200
SINGAPORE
|
ESTIMATED DUTY RATE |
ESTIMATED TAX RATE |
TOTAL DUTY & TAX RATE ESTIMATE: 7%
NOTE: THE RECIPIENT, AS THE IMPORTER OF RECORD, IS RESPONSIBLE FOR WORKING WITH THE LOCAL AUTHORITIES TO RESOLVE ANY GST TAX ISSUES. IF A GST REFUND IS DESIRED BECAUSE AN ORDER IS RETURNED OR BECAUSE AN EXCHANGE, REPAIR, OR RESIZE ORDER IS ASSESSED GST TAX, THE RECIPIENT IS RESPONSIBLE FOR FOLLOWING THE PROCEDURES NECESSARY TO REQUEST SUCH REFUND. TAX ASSESSMENT AND REFUND DECISIONS ARE MADE BY THE SINGAPORE AUTHORITIES AND ARE NOT CONTROLLED BY GENEVIEVE COLLECTION. REQUESTS FOR COPIES OF SHIPPING DOCUMENTS NEEDED TO APPLY FOR TAX REFUND REQUESTS MAY TAKE UP TO 30 BUSINESS DAYS TO FULFILL.
SITE: WWW.CUSTOMS.GOV.SG
PHONE: +065-6355-2000
TAIWAN
|
ESTIMATED DUTY RATE
0% |
ESTIMATED TAX RATE |
TOTAL DUTY & TAX RATE ESTIMATE: 5%
SITE: EWEB.CUSTOMS.GOV.TW
PHONE: +02-24222310
UNITED ARAB EMIRATES
|
ESTIMATED DUTY RATE GOLD JEWELLERY: 1% |
ESTIMATED TAX RATE |
TOTAL DUTY & TAX RATE ESTIMATE: 0% TO 5%
NOTE: DUTIES SET BY THE UAE ARE NON-REFUNDABLE AND REMITTED ON YOUR BEHALF BY GENEVIEVE COLLECTION.
SITE: WWW.SHARJAHCUSTOMS.GOV.AE
PHONE: 0097-06-5282216 / 0097-06-5282666
US VIRGIN ISLANDS
|
ESTIMATED DUTY RATE |
ESTIMATED TAX RATE |
TOTAL DUTY & TAX RATE ESTIMATE: 0%
SITE: WWW.CBP.GOV
UNITED STATES AMERICA
|
ESTIMATED DUTY RATE |
ESTIMATED TAX RATE |
TOTAL DUTY & TAX RATE ESTIMATE: 0%
SITE: WWW.CBP.GOV
LIMITATIONS
PLEASE NOTE THAT PRODUCTS SHIPPED INTERNATIONALLY MAY NOT BE DESIGNED IN ACCORDANCE WITH DESTINATION COUNTRY STANDARDS, SPECIFICATIONS, AND LABELING REQUIREMENTS. THE CUSTOMER IS RESPONSIBLE FOR DETERMINING THAT PRODUCTS CAN BE LAWFULLY AND LEGALLY IMPORTED INTO THE DESTINATION COUNTRY.
PRIVACY
PLEASE NOTE THAT INTERNATIONAL SHIPMENTS ARE SUBJECT TO OPENING AND INSPECTION BY CUSTOMS AUTHORITIES. ADDITIONALLY, INFORMATION ABOUT YOUR ORDER, SHIPMENT AND PRODUCTS CONTAINED THEREIN MAY BE COMMUNICATED TO OUR SHIPPERS AND THE CUSTOMS AUTHORITIES AS PART OF THE CUSTOMS CLEARANCE PROCESS.
RETURNS
TO ENSURE YOU MAKE THE RIGHT CHOICE, WE OFFER A VERY FLEXIBLE RETURN POLICY. IF FOR ANY REASON YOU ARE NOT SATISFIED, YOU CAN RETURN ANY ITEM WITHOUT CUSTOM ENGRAVING IN ITS ORIGINAL CONDITION WITHIN 15 DAYS OF THE DATE OF SHIPMENT FOR A REFUND OR AN EXCHANGE. FOR ORDERS SHIPPING TO CHINA, THE 15 DAY PERIOD BEGINS ON THE DATE YOU RECEIVE YOUR ORDER. THE 20% RESERVATION FEE IS NON-REFUNDABLE. READ THE DETAILS OF OUR 15-DAY RETURNS POLICY.
INTERNATIONAL DELIVERIES
BELOW ARE ESTIMATED ARRIVAL TIMES AFTER YOUR ORDER HAS BEEN SHIPPED. THESE ESTIMATES INCLUDE TRANSIT AND CUSTOMS CLEARANCE TIME. ACTUAL DELIVERY MAY VARY.
|
|
|
|
AUSTRALIA |
10 - 14 DAYS |
|
CANADA |
10 - 17 DAYS |
|
CHINA |
8 - 9 DAYS |
|
EU |
10 - 15 DAYS |
|
GUAM |
9 - 14 DAYS |
|
HONG KONG (SAR) |
7 - 14 DAYS |
|
JAPAN |
10 - 14 DAYS |
|
MACAU |
7 - 14 DAYS |
|
MEXICO |
13 - 17 DAYS |
|
NEW ZEALAND |
10 - 14 DAYS |
|
NORTHERN MARIANA ISLANDS |
10 - 14 DAYS |
|
PUERTO RICO |
10 - 15 DAYS |
|
SINGAPORE |
10 - 11 DAYS |
|
TAIWAN |
10 - 14 DAYS |
|
UNITED ARAB EMIRATES |
10 - 14 DAYS |
|
UNITED KINGDOM |
11 - 17 DAYS |
|
VIRGIN ISLANDS |
10 - 15 DAYS |
|
United States of America |
10 - 17 DAYS |
Shipping Policy
PROCESSING YOUR ORDER
*ONCE WE GET YOUR ORDER, WE TAKE CARE OF IT RIGHT AWAY SO YOU CAN GET YOUR JEWELRY ASAP! ALL GENEVIEVE COLLECTION ORDERS ARE PROCESSED WITHIN 10 TO 15 BUSINESS DAYS, AND THEN SHIPPED TO YOU IMMEDIATELY, ACCORDING TO YOUR PREFERRED METHOD OF SHIPPING.
NOTE: IF THE SHIPPING/BILLING ADDRESSES ARE DIFFERENT, YOUR ORDER MAY BE DELAYED PENDING ORDER AND/OR CREDIT APPROVAL.
*IF YOU PLACE YOUR ORDER BEFORE THE CUTOFF TIME ON A REGULAR BUSINESS DAY (MONDAY THROUGH FRIDAY), YOUR ORDER WILL BEGIN PROCESSING THAT DAY. AND IF YOU PLACE AN ORDER ON A HOLIDAY, SATURDAY OR SUNDAY, OR AFTER THE CUTOFF ON A REGULAR BUSINESS DAY, YOUR ORDER WILL BEGIN PROCESSING THE FOLLOWING BUSINESS DAY.
SHIPPING YOUR ORDER
BEFORE WE SHIP YOUR ORDER, WE JUST NEED TO GET YOUR CREDIT APPROVED. OUR CUSTOMER SERVICE DEPARTMENT MAY CONTACT YOU FOR ADDITIONAL INFORMATION, BUT ONLY IF NEEDED.
OF COURSE RINGS AND CUSTOMIZED ORDERS (E.G. FAMILY JEWELRY, DESIGNER OR SPECIALTY ITEMS) MAY REQUIRE ADDITIONAL PROCESSING TIME DUE TO RING SIZING AND OTHER PERSONALIZATION REQUIREMENTS. WE JUST WANT TO MAKE SURE WE GET YOUR ORDER PERFECT.
FOR YOUR SECURITY, HIGH VALUE ORDERS MAY REQUIRE A SIGNATURE UPON DELIVERY. IF YOU CAN'T BE AVAILABLE TO SIGN FOR YOUR PACKAGE, PLEASE BE SURE THAT AN ADULT WHO IS AUTHORIZED TO SIGN FOR YOUR PACKAGE WILL BE AVAILABLE AT THE DESIGNATED SHIPPING ADDRESS.
- FOR ORDERS TOTALLING 1000 USD OR MORE, A SIGNATURE IS REQUIRED, REGARDLESS OF ANY WAIVERS YOU MAY HAVE WITH OUR CARRIER.
- FOR ORDERS UNDER 1,000 USD, OUR CARRIER MAY REQUIRE A SIGNATURE.
- IF YOU ARE UNABLE TO BE AVAILABLE FOR SIGNATURE ON A WEEKDAY, WE CAN ARRANGE A SATURDAY DELIVERY FOR AN ADDITIONAL FEE. CALL 852-2330-1663 AND A DIAMOND AND JEWELLERY CONSULTANT WILL ARRANGE THIS FOR YOU.
FOR SECURITY REASONS, WE SHIP TO STREET ADDRESSES ONLY, NOT TO PO BOXES OR SIMILAR ADDRESSES. YOU'LL RECEIVE AN EMAIL NOTIFICATION THE DAY YOUR ORDER HAS BEEN SHIPPED WITH A CONFIRMATION OF SHIPMENT AND A TRACKING NUMBER.IN THE EVENT THAT YOUR ORDER CAN'T BE SHIPPED, WE'LL CONTACT YOU WITHIN 2 BUSINESS DAYS TO LET YOU KNOW WHY YOUR SHIPMENT HAS BEEN HELD UP.
SHIPPING YOUR ORDER TO APO & FPO DESTINATIONS
YOUR ORDER WILL BE SHIPPED VIA HONG KONG POST OFFICE MAIL OR OTHER MAJOR COURIER COMPANIES (FedEx, DHL, UPS, etc…) AND ONCE THE ITEM IS PICKED UP BY COURIER, IT IS GUARANTEED TO ARRIVE TO APO & FPO PROCESSING CENTRE WITHIN 3 TO 5 BUSINESS DAYS. FROM THE POINT YOUR PACKAGE REACHES THE PROCESSING CENTRE.
EXCEPTIONS
FAMILY AND PERSONALIZED JEWELRY ORDERS WILL BE SHIPPED OUT 14 - 30 BUSINESS DAYS AFTER ORDER HAS BEEN SUBMITTED DUE TO THE CUSTOMIZATION WORK INVOLVED. AGAIN, WE WANT TO GET YOUR ORDER PERFECT.
FOR MORE INFORMATION ABOUT INTERNATIONAL SHIPMENTS, INCLUDING IMPORTANT INFORMATION ABOUT IMPORT DUTIES AND TAXES, PLEASE VIEW OUR INTERNATIONAL SHIPPING
TRACKING YOUR ORDER
OF COURSE, YOU'LL WANT TO KNOW WHEN YOUR JEWELRY IS GOING TO ARRIVE ON YOUR DOORSTEP SO YOU CAN PLAN YOUR WEEKEND OUTFIT ACCORDINGLY. THAT'S WHY WE SEND OUT AN EMAIL NOTIFICATION THE DAY YOUR ORDER IS SHIPPED WITH A CONFIRMATION OF SHIPMENT AND A TRACKING NUMBER. THIS GIVES YOU THE ABILITY TO TRACK YOUR ORDER AT ALL TIMES UNTIL IT REACHES YOU OR YOUR RECIPIENT'S DOORSTEP. PLEASE BE ADVISED THAT DEPENDING ON YOUR INBOX'S SECURITY SETTINGS, OUR CONFIRMATION E-MAIL MAY BE RECEIVED AS SPAM. CHECK YOUR 'SPAM' OR 'JUNK' MAIL INBOX PERIODICALLY. ALSO, BE SURE TO ADD INFO@GVCONILNE.COM TO YOUR EMAIL ADDRESS BOOK TO ENSURE THAT OUR EMAILS MAKE IT INTO YOUR INBOX.
Returns Policy
15-DAY MONEY BACK GUARANTEE
ORDER CANCELLATION
CHANGE YOUR MIND? IF YOU WANT TO CANCEL OR CHANGE AN ORDER, FOR ANY REASON, PLEASE CONTACT US AT INFO@GVCONLINE.COM AND MAKE SURE TO INCLUDE YOUR ORDER NUMBER OR CALL +852 2330-1663, AS SOON AS POSSIBLE.
WE PROMISE WE'LL TRY TO STOP THE ORDER FROM GOING THROUGH, BUT KEEP IN MIND THAT OUR ORDER-FULFILLMENT SYSTEM IS DESIGNED TO GET ORDERS SHIPPED AND ON THEIR WAY TO OUR CUSTOMERS AS FAST AND AS EFFICIENTLY AS POSSIBLE. THAT MEANS THAT EVEN IF YOU CONTACT OUR CUSTOMER SERVICE DEPARTMENT IMMEDIATELY AFTER YOU CHANGE YOUR MIND ABOUT YOUR ORDER, IT MIGHT ALREADY BE IN THE SHIPPING PROCESS. IF THAT HAPPENS, WE CAN'T CHANGE OR CANCEL AN ORDER ONCE ITS JOURNEY TO YOU HAS BEGUN. SO, IF YOUR ORDER CAN'T BE CANCELLED, AND YOU STILL DON'T LOVE IT AFTER ITS ARRIVED, JUST RETURN IT TO US ACCORDING TO OUR 15-DAY MONEY BACK RETURN POLICY. CHECK THE BACK OF YOUR INVOICE FOR RETURN POLICY DETAILS.
NOTE: GENEVIEVE COLLECTION RESERVES THE RIGHT TO CANCEL ANY ORDER THAT APPEARS SUSPECT OR FRAUDULENT. ALL FRAUDULENT TRANSACTIONS WILL BE REPORTED TO PROPER AUTHORITIES.
RETURN AND REFUND
OUR 15-DAY MONEY-BACK GUARANTEE GIVES YOU TIME TO MAKE SURE YOUR PURCHASE IS PERFECT. IF YOU NEED TO RETURN IT FOR ANY REASON, WE'LL HAPPILY PROVIDE YOU WITH AN EXCHANGE OR FULL REFUND. YOU MAY RETURN WITHIN 15 DAYS OF PURCHASE WHEN IN ITS ORIGINAL CONDITION EXCEPT IN THE CASE OF A NON-REFUNDABLE SPECIAL ORDER. ENGRAVING FEES, WHERE APPLICABLE, ARE NON-REFUNDABLE. PLEASE NOTE THAT THE CUSTOMER PAYS THE RETURN POSTAGE AND ALL RELATED TAXES.
FOR OUR INTERNATIONAL CUSTOMERS WE NOW ACCEPT RETURNS AND EXCHANGES. PLEASE KEEP IN MIND YOU ARE RESPONSIBLE FOR THE RETURN SHIPPING COST. IN THE EVENT YOUR PACKAGE IS DAMAGED DURING SHIPPING, LET US KNOW RIGHT AWAY SO WE CAN FILE A CLAIM WITH THE CARRIER. WE WILL EITHER SHIP YOU A REPLACEMENT OR ISSUE A REFUND AFTER THE CLAIM IS GRANTED.
NOTE: IMPORTER OF RECORD
THE RECIPIENT IS THE IMPORTER OF RECORDS AND IS RESPONSIBLE FOR COMPLYING WITH ALL LAWS AND REGULATIONS FOR THE DESTINATION COUNTRY. WHEN OUR CUSTOMER PLACES AN ORDER WITH BLINGJEWELRY.COM, THEY AUTHORIZE OUR CUSTOMS BROKER TO ACT AS THEIR AGENT TO CLEAR MERCHANDISE AND PROCESS ALL APPLICABLE DUTIES, FEES AND TAXES.
OUR RETURN PROCESS
ONCE YOUR RETURNED ITEM IS RECEIVED AND ACCEPTED, YOUR REFUND OR NEW ITEM WILL BE PROCESSED SHORTLY. OUR QUALITY ASSURANCE DEPARTMENT WILL REVIEW THE RETURNED ITEM. ANY ITEMS THAT SHOW SIGNS OF WEAR OR HAVE BEEN ALTERED, RESIZED (BY A JEWELLER OTHER THAN GENEVIEVE COLLECTION) OR DAMAGED CANNOT BE ACCEPTED FOR RETURN. ENGRAVED JEWELLERY ITEMS, OTHER THAN RINGS, MAY NOT BE RETURNED. ALL ENGRAVED RINGS MAY BE RETURNED FOR CREDIT, BUT THE ENGRAVING FEE WILL NOT BE REFUNDED. THE REMOVAL OF ENGRAVING FROM ANY EXCHANGED OR RESIZED RING IS FREE WITH NO ADDITIONAL ENGRAVING FEE. RETURNS IMPROPERLY PACKAGED OR UNINSURED PACKAGES WILL BE REFUSED UPON RECEIPT.
HOW TO PREPARE A RETURN
TO RETURN A DIAMOND OR JEWELLERY ITEM TO GVCONLINE, FOLLOW OUR INSTRUCTIONS BELOW: PLEASE SHOW US (E.G. BY EMAIL) OF THE INVOICE, AND TELL US THE REASON(S) FOR ITS RETURN BEFORE YOU DELIVER THE PIECE(S). OR, EMAIL US FOR MORE DETAILED INSTRUCTIONS. OF COURSE, YOU CAN ALSO BRING THE PIECE(S) TO OUR OFFICE TO SAVE ALL THE RELATED COSTS. PACKAGE YOUR RETURN. INCLUDE ALL ORIGINAL PACKAGING AND PAPERWORK. IF YOUR ITEM WAS DELIVERED WITH A DIAMOND CERTIFICATE, PLEASE RETURN THE CERTIFICATE AS WELL. CERTIFICATE REPLACEMENT IS HKD$2000. INSURE YOUR PACKAGE. YOU ARE RESPONSIBLE FOR THE SHIPMENT UNTIL IT IS DELIVERED TO GENEVIEVE COLLECTION. IF YOU HAVE ANY QUESTIONS ABOUT OUR RETURN PROCEDURE, PLEASE CONTACT US AT INFO@GVCONLINE.COM.