Returns Policy

15-DAY MONEY BACK GUARANTEE

 

ORDER CANCELLATION

CHANGE YOUR MIND? IF YOU WANT TO CANCEL OR CHANGE AN ORDER, FOR ANY REASON, PLEASE CONTACT US AT INFO@GVCONLINE.COM AND MAKE SURE TO INCLUDE YOUR ORDER NUMBER OR CALL +852 2330-1663, AS SOON AS POSSIBLE.

WE PROMISE WE'LL TRY TO STOP THE ORDER FROM GOING THROUGH, BUT KEEP IN MIND THAT OUR ORDER-FULFILLMENT SYSTEM IS DESIGNED TO GET ORDERS SHIPPED AND ON THEIR WAY TO OUR CUSTOMERS AS FAST AND AS EFFICIENTLY AS POSSIBLE. THAT MEANS THAT EVEN IF YOU CONTACT OUR CUSTOMER SERVICE DEPARTMENT IMMEDIATELY AFTER YOU CHANGE YOUR MIND ABOUT YOUR ORDER, IT MIGHT ALREADY BE IN THE SHIPPING PROCESS. IF THAT HAPPENS, WE CAN'T CHANGE OR CANCEL AN ORDER ONCE ITS JOURNEY TO YOU HAS BEGUN. SO, IF YOUR ORDER CAN'T BE CANCELLED, AND YOU STILL DON'T LOVE IT AFTER ITS ARRIVED, JUST RETURN IT TO US ACCORDING TO OUR 15-DAY MONEY BACK RETURN POLICY. CHECK THE BACK OF YOUR INVOICE FOR RETURN POLICY DETAILS.

 

NOTE: GENEVIEVE COLLECTION RESERVES THE RIGHT TO CANCEL ANY ORDER THAT APPEARS SUSPECT OR FRAUDULENT. ALL FRAUDULENT TRANSACTIONS WILL BE REPORTED TO PROPER AUTHORITIES.

 

RETURN AND REFUND

OUR 15-DAY MONEY-BACK GUARANTEE GIVES YOU TIME TO MAKE SURE YOUR PURCHASE IS PERFECT. IF YOU NEED TO RETURN IT FOR ANY REASON, WE'LL HAPPILY PROVIDE YOU WITH AN EXCHANGE OR FULL REFUND. YOU MAY RETURN WITHIN 15 DAYS OF PURCHASE WHEN IN ITS ORIGINAL CONDITION EXCEPT IN THE CASE OF A NON-REFUNDABLE SPECIAL ORDER. ENGRAVING FEES, WHERE APPLICABLE, ARE NON-REFUNDABLE. PLEASE NOTE THAT THE CUSTOMER PAYS THE RETURN POSTAGE AND ALL RELATED TAXES.

FOR OUR INTERNATIONAL CUSTOMERS WE NOW ACCEPT RETURNS AND EXCHANGES. PLEASE KEEP IN MIND YOU ARE RESPONSIBLE FOR THE RETURN SHIPPING COST. IN THE EVENT YOUR PACKAGE IS DAMAGED DURING SHIPPING, LET US KNOW RIGHT AWAY SO WE CAN FILE A CLAIM WITH THE CARRIER. WE WILL EITHER SHIP YOU A REPLACEMENT OR ISSUE A REFUND AFTER THE CLAIM IS GRANTED.

NOTE: IMPORTER OF RECORD

THE RECIPIENT IS THE IMPORTER OF RECORDS AND IS RESPONSIBLE FOR COMPLYING WITH ALL LAWS AND REGULATIONS FOR THE DESTINATION COUNTRY. WHEN OUR CUSTOMER PLACES AN ORDER WITH BLINGJEWELRY.COM, THEY AUTHORIZE OUR CUSTOMS BROKER TO ACT AS THEIR AGENT TO CLEAR MERCHANDISE AND PROCESS ALL APPLICABLE DUTIES, FEES AND TAXES.

 

OUR RETURN PROCESS

ONCE YOUR RETURNED ITEM IS RECEIVED AND ACCEPTED, YOUR REFUND OR NEW ITEM WILL BE PROCESSED SHORTLY. OUR QUALITY ASSURANCE DEPARTMENT WILL REVIEW THE RETURNED ITEM. ANY ITEMS THAT SHOW SIGNS OF WEAR OR HAVE BEEN ALTERED, RESIZED (BY A JEWELLER OTHER THAN GENEVIEVE COLLECTION) OR DAMAGED CANNOT BE ACCEPTED FOR RETURN. ENGRAVED JEWELLERY ITEMS, OTHER THAN RINGS, MAY NOT BE RETURNED. ALL ENGRAVED RINGS MAY BE RETURNED FOR CREDIT, BUT THE ENGRAVING FEE WILL NOT BE REFUNDED. THE REMOVAL OF ENGRAVING FROM ANY EXCHANGED OR RESIZED RING IS FREE WITH NO ADDITIONAL ENGRAVING FEE. RETURNS IMPROPERLY PACKAGED OR UNINSURED PACKAGES WILL BE REFUSED UPON RECEIPT.

 

HOW TO PREPARE A RETURN

TO RETURN A DIAMOND OR JEWELLERY ITEM TO GVCONLINE, FOLLOW OUR INSTRUCTIONS BELOW: PLEASE SHOW US (E.G. BY EMAIL) OF THE INVOICE, AND TELL US THE REASON(S) FOR ITS RETURN BEFORE YOU DELIVER THE PIECE(S). OR, EMAIL US FOR MORE DETAILED INSTRUCTIONS. OF COURSE, YOU CAN ALSO BRING THE PIECE(S) TO OUR OFFICE TO SAVE ALL THE RELATED COSTS. PACKAGE YOUR RETURN. INCLUDE ALL ORIGINAL PACKAGING AND PAPERWORK. IF YOUR ITEM WAS DELIVERED WITH A DIAMOND CERTIFICATE, PLEASE RETURN THE CERTIFICATE AS WELL. CERTIFICATE REPLACEMENT IS HKD$2000. INSURE YOUR PACKAGE. YOU ARE RESPONSIBLE FOR THE SHIPMENT UNTIL IT IS DELIVERED TO GENEVIEVE COLLECTION. IF YOU HAVE ANY QUESTIONS ABOUT OUR RETURN PROCEDURE, PLEASE CONTACT US AT INFO@GVCONLINE.COM.